Position No: 1935OPS
Division: Operations & Technology
Location: Brisbane Metropolitan
Work Type: Permanent - Full Time
Applications Close: 08/12/2017 6:00 PM
We currently have a unique open term opportunity for an experienced Systems Engineer to join QIC’s Operations and Technology team in Brisbane.
Reporting to the Cloud and Infrastructure Manager this role will be responsible for providing exceptional operational support expertise for QIC’s technology infrastructure to meet business needs in an efficient, highly available, cost effective and secure manner.
You will be driven by working within an innovative Technology group to achieve project deliverables and provide operational support as part of QIC’s Cloud & Infrastructure team.You will embrace flexibility by being available to participate outside core hours alongside international project and support teams.
Key objectives of the role include:
Provide proactive support for QIC’s infrastructure environment, including ensuring appropriate capacity and performance levels to meet business needs and high levels of availability for agreed windows of operation
As a priority undertake Incident and Problem diagnosis, correction and escalated support of QIC’s Cloud and infrastructure including third level Incident support. Participate in upgrades and other general maintenance tasks
Assist with the maintenance of a stable Cloud and Infrastructure environment.
Assist with the establishment and maintenance of Cloud and infrastructure operation automation processes for resource lifecycle management in Azure and AWS.
Maintain and support Microsoft Desktop and Server standard operating environments (SOE)
Maintain effective development and testing environments and test changes to production servers and desktop environments in a controlled manner
Perform Release activities under Change Management
Maintain as-built system documentation, policies and procedures required to support the environment
Ensure QIC business users are well supported in resolution of incidents and equipped with the knowledge to gain maximum value out of systems
Contribute towards an environment of process excellence through documentation, optimisation and reliable and complete execution of IT&F processes including change management, security, audit, GS007, disaster recovery, backup, user admin, system on-boarding and decommissioning
A strong candidate for this role will have:
A minimum of 5 years’ experience in deploying and supporting Microsoft Windows server and client operating systems, platforms and applications.
Level 3 system and user support based on ITIL processes of Incident, Problem and Change Release
Strong Microsoft PowerShell skills
Experience in Financial Services would be highly regarded)
Degree in Information Technology (or similar) and relevant qualifications
Microsoft Skype for Business
Microsoft Windows 10 – advanced
Microsoft Windows Server – advanced
Amazon Web Services
Backup and Disaster Recovery (Commvault, DoubleTake, VMware)
Business productivity - Microsoft Office (including Office 365) and Internet browsers
Desktops SOE (physical and virtual) creation, maintenance and deployment including remote control, patch management, operating system deployment, network access protection and hardware and software inventory.
Server SOE (physical and virtual) creation, maintenance and deployment including remote control, patch management, operating system deployment, network access protection and hardware and software inventory.
Microsoft Active Directory and Group Policy Management – advanced
Application, Server and Desktop virtualisation
Applications packaging, sequencing and deployment (SCCM)
Data Loss Protection, Antivirus and Host Intrusion Protection (McAfee)
Capacity and performance management
End user and device management
System updates and patching
User account management
High level written and oral communication skills specifically to articulate the benefits and rationale of architectural designs whilst establishing positive working relationships
Ability to solve problems in a creative way that follows a logical approach.
Ability to respond quickly to change in a positive manner and take the initiative where required.
Work independently, good organisational skills and able to plan and manage a schedule
QIC Limited (QIC) is a leading global alternatives investment provider for sovereign wealth funds, superannuation funds and other institutional investors. QIC delivers services to over 110 like-minded institutional investors in Australia and internationally with more than A$82.8 billion (30 September 2017) in funds under management.
Spanning fixed interest and liquid strategies, infrastructure, real estate, private capital and multi-asset solutions, QIC adapts its approach to suit the investor and the investment context.
At QIC our pursuit is to be an inclusive organisation – one in which every employee has a true voice. We want every employee to have a sense of belonging within QIC and this includes feeling like his or her difference is valued, whatever the difference. We want to build people leader capability to reduce unintended bias and ensure we are leveraging the uniqueness of all our people.
To apply, please submit a cover letter and CV via our careers portal by 8 December 2017.
Applications from Recruitment Agencies will not be considered.
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